IT Operation Application Section Head
VIVERE Serpong South 78
Job Descriptions
- Provide technical support and monitors enterprise-level application systems.
- Provides human support for helping the end-user understand how to use the application or system and
- Respond to general questions and trouble tickets in a timely manner.
- Incident investigation, troubleshooting, escalation to 2nd level and identify potential solutions fo
- Ensures the operational processes in a business run smoothly and enables users to conduct their busi
- Monitor response time and processing time for each Incident, Service Request and Change Request.
- Coordinate with related parties to ensure compliance with SLAs related to Incident tickets and
- Service Requests registered in the ticketing application.
Job Requirements
- Min 5 years of experience as IT Application Support or relevant
- Major in IT, Computer Science or equivalent
- Knowledge in SAP is a must
