Application Support Specialist
VIVERE Serpong South 78
Job Descriptions
- Provide technical support and monitors enterprise-level application systems.
- Provides human support for helping the end-user understand how to use the application or system and
- Respond to general questions and trouble tickets in a timely manner.
- Incident investigation, troubleshooting, escalation to 2nd level and identify potential solutions
- Ensures the operational processes in a business run smoothly and
- enables users to conduct their business
- Monitor response time and processing time for each Incident, Service Request and Change Request.
- Coordinate with related parties to ensure compliance with SLAs related to Incident tickets and
- Service Requests registered in the ticketing application.
Job Requirements
- Major in IT, Computer Science or equivalent
- have experience as IT Application Support or relevant
