Telemarketing Staff

Store VMK Home South78

Job Descriptions

• Lead Handling (Inbound & Outbound). Handle all incoming and outgoing leads from various channels.
• Sales Conversion. Guide customers from initial inquiries through to successful transactions.
• Chat Management (Qiscus/CRM). Utilize Qiscus and CRM systems to manage customer communications.
• Product Knowledge. Maintain a strong understanding of product details. Provide tailored solutions.
• Database Management & Reporting. Input customer data and daily activity records accurately.
• Customer Experience. Build strong customer relationships to encourage repeat orders.

Job Requirements

• Minimum education: Senior High School (SMA) or Vocational High School (SMK) or equivalent
• Proven experience in telemarketing, sales, or customer service is an advantage
• Good communication and interpersonal skills
• Ability to persuade and handle customer objections effectively
• Target-oriented with strong motivation to achieve sales goals
• Familiar with CRM systems or chat platforms (e.g., Qiscus) is a plus
• Able to work both independently and as part of a team
• Basic computer skills (Microsoft Office, data entry, etc.)
• Strong problem-solving skills and customer-focused mindset
• Willing to work with shift schedules if required
• Fluent in Bahasa Indonesia; basic English skills are preferred